pt999 Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how pt999 ("we", "us", "our", "the Platform") collects, processes, stores, and shares personal data relating to users ("you", "the Player") who access or use the pt999 website and any associated services. This Policy applies to all pt999 users located in Bangladesh and elsewhere, and it forms part of our broader Terms and Conditions.

By using pt999, you acknowledge that you have read and understood this Policy. We may update this Policy periodically and we encourage you to review it each time you use our services. Continued use of pt999 following any update constitutes your acceptance of the revised Policy.

Legal Basis for Processing

pt999 processes your personal data on the following legal grounds:

• Contractual necessity — processing required to deliver the services described in our Terms and Conditions, including account management, game access, and payment processing.
• Legal obligation — processing required for us to comply with applicable laws, including anti-money laundering regulations and obligations to report suspicious transactions to competent authorities.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and improving the overall player experience on pt999, where those interests are not overridden by your data protection rights.
• Consent — where we process personal data for marketing communications or personalised promotional offers, we do so only on the basis of your explicit, separately obtained consent.

How We Share Your Information

pt999 does not share your personal data with third parties except in the limited circumstances described below. Where we do share data with third parties, we require those parties to maintain appropriate confidentiality and security standards and to use the data only for the specific purpose for which it was shared.

Data is shared with third parties in the following circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, and card payment gateways receive the transaction data necessary to process your deposits and withdrawals. Each payment partner operates under its own privacy policy and data security standards.
• Identity verification and KYC service providers — third-party providers used to conduct identity checks and document verification as required for regulatory compliance.
• Game content providers — Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe and other licensed game studios receive only the session and game data required to render game content in your account. These providers do not receive your personal identity or payment data.
• Legal and regulatory authorities — where pt999 is required by applicable law, court order, or regulatory directive to disclose personal data to a government body, law enforcement agency, or financial intelligence unit, we will comply with that requirement.

In the event that pt999's business or assets are transferred as part of a merger, acquisition, or sale, personal data held by pt999 may be transferred to the acquiring entity as part of that transaction, subject to the same protections described in this Policy.

Cookies and Tracking Technologies

pt999 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit a website. We use the following types of cookies: (a) strictly necessary cookies — required for the platform to function correctly, including session management, login state persistence, and security token handling; (b) functional cookies — used to remember your preferences such as language settings and game history; (c) analytics cookies — used to collect aggregated data about how players use pt999 so we can identify areas for improvement.

Most browsers allow you to control cookie settings through your browser's privacy or settings menu. Disabling strictly necessary cookies may affect the functionality of the platform, including your ability to log in and maintain an authenticated session. Disabling functional and analytics cookies will not prevent you from using pt999's core gaming and betting features.

Data Retention

pt999 retains personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. For active player accounts, personal data is retained for the duration of the account relationship and for a minimum of five years following account closure, in order to satisfy anti-money laundering record-keeping obligations that apply to online gaming platforms operating in the Bangladesh market.

Gaming transaction logs — including bet history, win/loss records, and deposit/withdrawal records — are retained for a minimum of five years from the date of each transaction. Customer support communications are retained for three years from the date of the communication. Technical and device data logs used for security purposes are retained for a maximum of twelve months. Where data retention beyond these standard periods is required for the purpose of ongoing legal proceedings, regulatory inquiries, or dispute resolution, data will be held until those processes are concluded.

How We Protect Your Data

pt999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security infrastructure includes: 256-bit SSL/TLS encryption for all data transmitted between your device and pt999's servers; encrypted storage of sensitive personal data at rest; strict internal access controls ensuring that only authorised personnel with a specific operational need can access player personal data; regular security audits and vulnerability assessments of our platform infrastructure.

All pt999 staff who have access to player personal data are required to complete privacy and data security training and are bound by confidentiality obligations. Access to production databases containing player data is restricted to a small number of authorised technical staff and is logged and audited. We conduct periodic reviews of our data security practices to identify and address emerging threats.

Children and Minors

pt999 is strictly an adult platform and is not intended for use by individuals under the age of 21. We do not knowingly collect personal data from individuals under the age of 21. If pt999 becomes aware that it has collected personal data from an individual under 21, it will take immediate steps to delete that data and permanently close the associated account. If you are a parent or guardian and believe that your child has registered an account on pt999, please contact our support team at [email protected] immediately so that we can take prompt corrective action.

Changes to This Privacy Policy

pt999 reserves the right to update this Privacy Policy at any time. When we make a material change to this Policy — meaning a change that affects how we collect, use, or share your personal data in a significant way — we will update the "Last Updated" date at the top of this page and, where appropriate, provide you with direct notice via your registered contact details.

Your continued use of pt999 following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should stop using pt999 and may close your account by contacting our support team. We recommend that you bookmark this page and review it periodically so you are always aware of the current version of our Privacy Policy.